Florida: Customer Service?

Not that I have been here a long time, but from the preliminary impressions I have gathered, customer service in Florida, isn't.
Where I grew up, business had two rules: 1. The customer is always right. and 2. If the customer is wrong, see rule number 1.
Not here is southern Florida though. The service, from the apartment complex where I live, to the Wal-mart down the road, is atrocious.
The 'Royal Palm Beach Wal-mart' is never well stocked, with often empty or disorganized shelves. The checkout lines are commonly 20 to 30 minutes long, whether it be 6pm Thursday or 2am Sunday. The store has a unkempt and dirty feel to it. Shopping at the nearby Publix, with its higher prices, is preferable to enduring a 3 hour expedition at Wal-mart. And heaven forbid you require assistance, if on the off chance the 'associate' speaks American English, s/he will almost certainly be clueless about your question. Wal-mart used to be my favorite money saving store, but now I avoid it unless I have to have something that requires it. Be warned Wal-mart, I have walked out of the store leaving a full cart behind, rather than wait any longer, and I will do it again.
The 'Archstone Hidden Harbor' apartments are nice enough I suppose, but the customer service here falls short also. I recently had the occasion to have to report a few items for repair. Two of the items needing repair were a refrigerator and the air conditioner. Both of which I had already diagnosed before reporting, and both of which the HMFIC* argued with me about. His condescending tone, and repeated use of the the word 'really?' were angering. He then proceeded to attempt to correct me on the function of a defrost thermostat, and convince me that I meant defrost timer. Wrong on all counts pal! I'm fairly sure my 13 years in residential maintenance are more than sufficient to allow me a better than educated guess as to the root cause of the issue. The management here also makes a big issue out of the common practice of placing bags of trash outside the apartments door in the breezeway for a little while, before taking it to the central dumpster. They threaten 'fines' of $75 per bag. Somehow this strikes me as hypocritical when the grassy areas are strewn with broken asphalt pieces and an old parking block from a parking lot repair 5 months ago, or the catchment pond in the middle of the complex often has floating trash, broken bottles and at least one syringe. The overall level of maintenance of the facility is a C+ in my opinion.
And then there is 'Waterway Car Wash', which I soon learned from the locals is a perennial offender. The vacuums don't work, the muddy wash bays dispense little more than pressurized water, and the automatic bay only moves far enough to wet the front bumper. Locating the responsible parties required a bit of data mining of the internet and a couple of calls to the Village offices to ascertain the licensed owner. Who never returned my calls.
An indirect example of poor customer service is at a nearby tire and lube business, 'Martino Tire'. My son took his car in for an oil change and when he returned 3+ hours later, they had forgotten about it, they apologized and got it right in and was done in 20 minutes, but still, what kind of service is that?
I have other examples to further support my claim, but these should give you an overview of the level of (non) customer service I have experienced in the Sunshine State.

*HMFIC = Head Mother Fucker In Charge; derogatory term for people in charge but which are totally unsuited to the task. (Thanks for the term Dave)

Definition of "Oblivians"

You wont find the word 'oblivians' in the dictionary the way I use it. Oblivians are those people who dont have a clue what effect they have on themselves or others. These are the kind of people who can't connect the dots, probably becuase they are unaware of any dots in the first place. Oblivians are unaware.
Able to function as if normal, oblivians can have jobs, drive cars, watch movies, and maintain a houdehold. That is where the similarities end though, as this is only a superficial resemblance. You know the type I'm sure. You may even be one, but you won't know it since you are oblivious. Oblivians are not malicious or evil in nature, just clueless.
Examples include leaving the patio door wide open while the air conditioner is running. Not only does the electric bill go up, but the other rooms that aren't leaking their cool air, become very cold as the A/C continues to run far longer than necessary. Or the video gamer who yells obscenities at the Tv for hours as if they had Turettes disease, heedless of the fact they are disturbing the peace for any non gamers in the vicinity. Or the drivers who talk on their cellphone and drift into the other lanes causing the traffic behind them to slow down and fear passing them. Unaware of the parking lot forming behind them, these people blather away on their phones as if what they had to say was of national security importance. Or perhaps you have seen the oblivian who, when visiting your home or anothers, leaves cups, can, plates, clothes, or whatever, strewn everywhere. They never pick up after themselves as this would require being aware of the location of the trashcan/kitchen sink/laundry room. And then there are the movie house oblivians, loudly telling their friend who is sitting right next to them, the entire plot, including every twist and the spoiling the ending. Not only is their talking disturbing the peaceful enjoyment of the movie, but they have ruined any anticipation first time viewers might have had.
Oblivians not only can't think outside the box, they can't think outside their skin. Oblivians have tunnel vision. Avoid Oblivians if you can, they are as mindless as a tornado, and nearly as destructive, with their carelessness.